Public Transport Service Attributes: Travelers’ perception in Malaysia

the relationship between vibrotactile perception and chemical exposure among vehicle service technicians in klang valley, malaysia

background: hazardous chemicals, which give detrimental effect to the central nervous system, are widely used in the vehicle services industry. the use of vibrotactile perception threshold (vpt) as a screening tool for chemical exposure is new in developing country such as malaysia. therefore, this study determined the relationship between vpt and chemical exposure among vehicle service technic...

Service Reliability and Urban Public Transport Design

Travel Behavior Change in Older Travelers: Understanding Critical Reactions to Incidents Encountered in Public Transport

Accessibility of travel may be better understood if psychological factors underlying change in travel behavior are known. This paper examines older (65+) travelers' motives for changing their travel behavior. These changes are grounded in critical incidents earlier encountered in public-transport travel. A scientific framework is developed based on cognitive and behavioral theory. In 29 individ...

A Digital Ecosystem For Optimizing Service Reliability In Public Transport

Automatic vehicle location (AVL) and automatic passenger counting (APC) systems can generate a huge quantity and variety of operational, spatial, and temporal data. This potentially allows the discovery of new ways to enhance service quality and transport efficiency by utilizing AVL-APC inputs. There is currently no framework for implementing full service quality improvement cycles from automat...

Customer service quality and benchmarking in public transport contracts

As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won under competitive tendering or by negotiation are assessed on a number of evaluation criteria, cost efficiency still remains the main basis for selecting a preferred operator. There has been ...